At one point, I even had to say 'Hello?' because he did not even respond when I was done talking. He explained the same thing except he told me that I would have to send in a receipt for the car repairs before they'd let me defer a payment which was not what Scott, the Customer Service Rep, told me.

I then spoke to Terry, Account Supervisor, who was just as useless. After much discussion back and forth, I asked to speak to a manager. He told me that I just had to call back once it was fixed and tell them I had it fixed and they could look at deferring my payment. Last time I checked, no one can really predict when their car is going to break down. He said they need to know that the issues aren't going to continue before they let me defer anything. He told me repeatedly that I had to get the car fixed first and then they would see about deferring my payment. However, I need to defer the payment so I can use that money to fix my car. I asked to defer a payment to the end of the loan because the car has been broken down for 4 months and I desperately need to fix it.

He read from a script the entire time and would not deviate from it to listen to what I was asking. 12, 2010), I spoke to Scott in the Deferment Dept. I have called this company on 2 occasions prior to today to try to speak to someone in their deferral dept. They are not flexible at all and are very rude every time I call. This company has awful Customer Service and never works to resolve an issue I have.

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